Identified and resolved a key staff member's poor application performance, especially during real-time video meetings.
Poor Work-From-Home Application Performance Drives Digital Experience (DX) Monitoring
Organization improves remote work efficiency by deploying digital experience monitoring for application performance.
Client context
The work begins with the operating reality.
Client
Organization improves remote work efficiency by deploying digital experience monitoring for application performance.
EngagementOrganization improves remote work efficiency by deploying digital experience monitoring for application performance.
SolutionsApplication Development & Modernization
The challenge
What had to change
The 2020 pandemic forced a work-from-home shift, posing challenges to application performance due to unpredictable home networks. Various other factors contributed to these performance monitoring struggles, including the surge in remote work, diverse consumer-level routers, limited configuration control, external network paths, and the inapplicability of traditional monitoring tools in this environment. Applications, delivered from enterprise data centers, private clouds, and SaaS, further complicated the situation.
The BlueAlly solution
How the work came together
Opting for a digital experience (DX) monitoring tool, we selected Catchpoint for its browser extension and client-side application. This offered comprehensive insights into web-based application performance. Deployed in the client’s environment, the analysis uncovered both expected and unexpected causes impacting the applications.
The results
What changed
BlueAlly worked to quickly identify and validate problems, providing solutions the client’s network team could implement easily.
Outcome highlights
What the client gained.
Utilized client-side network analysis revealing the individual's laptop had poor Wi-Fi signal strength, impacting communication with the router.
Temporarily replaced Wi-Fi with a wired connection, immediately resolving application issues.
Implemented a plan to enhance team members’ home Wi-Fi networks for sustained improvement.
Have a similar constraint?
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