The client now has accurate, consistent, and centralized network data.
Modernizing CMDB with a Network Source of Truth
Energy firm modernizes CMDB configuration by deploying an automated network source of truth.
Client context
The work begins with the operating reality.
Client
The client is a leading energy provider serving over 10.5 million clients across the Eastern Seaboard of the United States. Comprising six utility companies, the client focuses on modernizing energy infrastructure to deliver safe, reliable, and sustainable energy while addressing key community challenges like climate change and economic development.
EngagementEnergy firm modernizes CMDB configuration by deploying an automated network source of truth.
IndustryEnergy
SolutionsAutomation, Networking
The challenge
What had to change
The CMDB’s inaccuracies disrupted IT operations, made correlating configuration items (CIs) difficult, and hindered efforts tracking and inventorying critical IT assets. The client required a reliable process to consolidate and standardize their network data while ensuring it seamlessly integrated into ServiceNow.
The BlueAlly solution
How the work came together
Our team implemented a multi-phase approach:
- Network Discovery:
The results
What changed
The client now has accurate, consistent, and centralized network data.
With a clean CMDB, IT teams can better correlate CIs and manage workflows.
Outcome highlights
What the client gained.
With a clean CMDB, IT teams can better correlate CIs and manage workflows.
The Network Operations teams now have the necessary tools and accurate data to establish a sustainable inventory lifecycle workflow, positioning NetBox as a foundational platform for future network management efforts.
The end-to-end connection between NetBox and ServiceNow ensures continuous synchronization of network data.
Have a similar constraint?
We can start with the current state, the outcome, and the limits around time, risk, and budget.