Resulted in 20% operational cost savings through tailored customer support.
Mid-West ISP Cuts Costs with BlueAlly Partnership
Mid-west internet service provider cuts operational costs through a strategic data center and networking partnership.
Client context
The work begins with the operating reality.
Client
Our client is an ISP based in the United States that serves over 1 million people in 45 cities in Nebraska, Colorado, Arizona, and Missouri. Committed to delivering high-speed internet services, the ISP sought a partner to improve network performance, lower costs, and support its growth while prioritizing customer service and technical expertise.
EngagementMid-west internet service provider cuts operational costs through a strategic data center and networking partnership.
IndustryTechnology, Telecom
SolutionsData Center, Networking, Telecom & Broadband
The challenge
What had to change
Our client had experienced challenges with its previous VAR and their Juniper Partner Support, including high costs and poor service quality from the VAR. BlueAlly collaborated with our client to support its growth and network investments by reducing operational costs without compromising service quality. Despite having a skilled in-house engineering team, the ISP required additional expertise in advanced networking technologies.
The BlueAlly solution
How the work came together
BlueAlly became our client’s strategic partner through this project, offering comprehensive support and guidance to address the ISP’s networking challenges. By serving as a single point of contact for evaluating networking products and solutions, BlueAlly streamlined our client’s business operations and improved efficiency. Through our Juniper Elite Plus partnership, BlueAlly provided access to higher-tier support engineers. This advanced support reduced annual costs by approximately 20%, significantly improved resolution times, and reduced downtime.
BlueAlly also facilitated our client’s network expansion by identifying and implementing optimal network solutions suited to the ISP’s technological requirements, including backbone networking, core and edge routing, aggregated switching, optical transport networking, carrier-grade network address translation (CGNAT), and network interface device (NID) solutions. BlueAlly’s technical expertise and understanding of our client’s business objectives were crucial in supporting the ISP’s purchased solutions, enabling tailored support and proactive maintenance.
The results
What changed
Our client’s partnership with BlueAlly significantly reduced its operational costs and enhanced service quality for the ISP’s customers. Since the partnership began in late 2020, the ISP has expanded its service area from Nebraska to Colorado, Arizona, and Missouri. Through this collaboration, BlueAlly provided comprehensive support, strategic guidance, and cost-effective solutions, positioning us as a trusted advisor for our client’s long-term business growth. The partnership allows the ISP to focus on its core competencies while BlueAlly solves the complexities of our client’s vast network infrastructure through our deep technical expertise.
Outcome highlights
What the client gained.
Provided simplified support and purchasing guidance.
Reduced downtime and lowered latency to improve service quality.
Enabled our client to serve new customers through enhanced capabilities.
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