Reduced the cost of maintaining a vast network infrastructure with in-house staff.
Enhancing Business Continuity in the Financial Industry Through Managed Services
Financial firm leverages managed services to enhance network continuity and business operational stability.
Client context
The work begins with the operating reality.
Client
Our client is an American credit union with hundreds of branch locations and thousands of employees.
EngagementFinancial firm leverages managed services to enhance network continuity and business operational stability.
IndustryFinancial Services
SolutionsNetworking
The challenge
What had to change
Our client’s IT infrastructure required significant labor costs and technical expertise to maintain and operate. The credit union found it was more economical to outsource its infrastructure management to a third party, particularly due to the intricacies of processing and storing massive amounts of sensitive financial data. Additionally, our client required on-site support to simplify its technology deployments, with the credit union encountering substantial complexities when installing and maintaining networking equipment, Europay, Mastercard, and Visa (EMV) terminals, and other financial management technologies.
The BlueAlly solution
How the work came together
Initially, we collaborated closely to align our client’s IT requirements with its long-term business objectives. We provided 13 full-time technicians to support the credit union’s on-site hardware needs related to check readers, monitors, servers, installation of Cisco networking switches, and more. Our staff also provides break-fix remediation, install, move, add, or change (IMAC) support, assistance for out-of-scope requests such as equipment de-installation during branch renovations, and specialized project support.
These specialized projects include EMV terminal refreshes. Our client’s terminals were nearing the end of their product lifecycle, meaning they were non-compliant and unable to support firmware updates. Our technicians refreshed the credit union’s EMV terminals within 5 months, empowering our client with compliant infrastructure that can process financial transactions securely and efficiently.
The results
What changed
This longstanding collaboration has enabled our client to reduce operational costs and heighten service reliability through BlueAlly’s deep knowledge of its systems. Our trusted partnership also enhanced the credit union’s automation capabilities by integrating customized solutions into its IT infrastructure. As a result of this managed services engagement, our client has strengthened its infrastructure to provide better experiences for its customers, positioning it for long-term business continuity amid ongoing evolutions in financial technology.
Outcome highlights
What the client gained.
Provided access to technicians familiar with the client’s IT environment, accelerating problem resolution.
Improved project management and execution for technology deployments and compliance initiatives.
Automated workflows to reduce manual tracking and enhance SLA visibility.
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